Privacy Policy
What this policy covers
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
Personal information you provide through our websites
The Services also include our websites owned or operated by us. We collect other personal information that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide personal information to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
Personal information you provide through our support channels
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you have and any other related information that would be helpful in resolving the issue.
Payment information
We collect certain payment and billing information when you make a booking or enquiry, to (i) conduct fraud checks and investigations to verify the proposed transaction and payment method, both before and after confirmation of the booking; and (ii) charge you and/or confirm that payment is successful and the booking is confirmed.
Your payment information will also be provided to one of our third party payment providers who will process your transaction and associated payment information in accordance with its privacy policies.
How we use information we collect
How we use the personal information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Our primary purpose in collecting your personal information is to help with a smooth and efficient booking process for you. Having your information allows us to provide services to best suit your needs and make your experience quick and easy.